Tag: Amazon Accessibility

  • Alexa, Read My Book

    Alexa, Read My Book

    While researching Amazon’s Accessibility, we discovered just how desirable it can be to have Alexa read to us. Amazon’s well known, much loved, voice assistant will read Kindle e-books with her voice or play Audible audiobooks, all you have to do is ask.

    This is surely one of the easiest options available for reading books. It’s a natural for people with vision loss, and a great convenience for anyone who wants to continue reading while they do other things. Ironically, Alexa’s skills do not even come under the heading of ‘accessibility’, yet it is the functionality we’ve been waiting for.

    Amazon Fire 7 tablet unboxed
    Amazon Fire 7 tablet unboxed

    We learned more about this fantastic feature in an email from our friend Steven. He wrote, “I purchased the brand new Fire 7 tablet.” Fire tablets vary in screen size, storage capacity and price starting at $60. “It is hands-free using Alexa vocal commands to open a book, pause the book, fast forward, go to a different chapter, etc. All of which I saw demonstrated at the (Amazon Books) store. Alexa is built in to the Fire tablet, no additional devices are required.” He appreciated his in-store experience. “The sales person was great, totally setting up and downloading my tablet and it was fully functional when I left the store, except for connecting it to wifi when I got home.”

    Steven’s in-store approach can no longer be duplicated, since Amazon has closed all 24 of it’s physical book stores. Another good option is to phone Amazon’s Accessibility Customer Service at 888-283-1678. They can help you make the purchase online and walk through the setup which requires entering a wifi password and Amazon account.

    The very same voice commands that control the reading on the tablet, do the same on an Amazon Echo speaker. Alexa can read Kindle books that are authorized for Text to Speech or Screen Reader Enabled. It seems the majority of books are eligible, just be sure to check before you buy a Kindle book.

    Alexa will also read your Kindle and Audible books on an iOS device or Android, although it’s not quite as hands-free or as agreeable as it is on an Amazon device. In this case you would open the Alexa app and tap the button to ask.

    Amazon Alexa speaker next to smart phone with Amazon apps
    Amazon Alexa speaker next to smart phone with Amazon apps

    How to Ask Alexa

    Kindle Alexa commands:

    – Read my Kindle book “To Kill A Mockingbird”

    – Play

    – Pause

    – Resume

    – Stop

    – Skip Back / Skip Ahead

    It is Alexa’s very own familiar voice that reads the Kindle books, and she’s a very good reader. Audible books are read by an array of professional readers including authors, actors and celebrities. 

    More about Kindle and Alexa

    Audible Alexa commands:

    Play the audiobook “War and Peace”

    – Play

    – Pause

    – Resume

    – Stop

    – Go Back / Go Forward (30 seconds)

    – Next / Previous Chapter

    – Go to Chapter 5

    More about Audible and Alexa Go ahead and ask, Alexa is ready when you are!

    This article was first published on OE, Jul 5, 2019 and last updated Aug 18, 2023

  • Elevating Accessibility Awareness Everyday

    Elevating Accessibility Awareness Everyday

    Global Accessibility Awareness Day (GAAD) is recognized on the third Thursday in May, and has been since 2012. The focus on digital access and inclusion has progressed in meaningful ways over the past decade, and the future holds endless possibility. This is an effort that unifies people of all ability.

    At OE we celebrate and elevate accessibility awareness everyday, and we think you should too. For people with vision loss, information about accessibility often travels from person to person, so please go ahead and spread the word!  Tell your family, tell your friends, tell your coworkers and your healthcare providers about the accessibility features in technology devices that promote equal access. Living with uncorrectable vision loss brings many challenges, but utilizing accessible technologies can give us back a sense of normal.

    As we have seen during the COVID pandemic, the use of technology is no longer an option; it is essential. Accessibility doesn’t always just work for you, you must also be willing to work for it. Become an advocate. By helping yourself, you can also help others. Learn about the accessibility of the products and services you engage with. A Google search of any product with the word “accessibility’ is an enlightening exercise – try it.

    Big Tech, as you would imagine, has the most comprehensive accessibility detail available online. They have been building this effort for many years now and it shows. They also offer specialized accessibility support to customers, in the interest of providing an excellent customer experience. Take advantage of these opportunities and always share feedback when you find something that can be improved.

    Here is the pertinent accessibility contact and links for Apple, Microsoft, Google and Amazon, but first we’re sharing our comprehensive list of accessibility phone support lines.

    Accessibility Phone Lines You Should Know

    Universal Access symbol image.
    Universal Access symbol image.

    Apple Accessibility

    Web: apple.com/accessibility

    Phone Accessibility Support: 877-204-3930

    Email Feedback: [email protected]

    Microsoft Accessibility

    web: microsoft.com/accessibiity

    Phone Accessibility Support: 800-936-5900

    Send Accessibility Feedback

    Google Accessibility

    google.com/accessibility

    Accessibility Support on the Be My Eyes app

    Send Accessibility Questions

    Send Accessibility Feedback

    Amazon Accessibility

    amazon.com/accessibility

    Phone Accessibility Support: 888-283-1678

    Send Feedback: [email protected]

  • Event Recap: Amazon’s Accessibility

    Event Recap: Amazon’s Accessibility

    Like everything about Amazon, its commitment to accessibility is big. Because there is so much to know, we decided to make it the subject of this Accessibility Resource session for people with vision loss.  You may be familiar with font and screen settings for Kindle, or voice assistance from Alexa; but did you know about Accessibility Support for shopping, or the VoiceView screen reader in Kindle’s and Fire tablets.  And there’s more.

    Here is a rundown of vision accessibility options available in Amazon’s products and services.

     

    White shopping cart icon on blue circle.

    Shopping Made Easier

    Amazon recommends its mobile site for improved access visually or with screen readers.  Optimized for mobile devices, this site offers a much cleaner, less cluttered interface which simplifies navigation.  They also added an Accessibility Support Phone for retail, a personal shopper will help you find the products you want and put them in your cart, then you just have to click to place your order.  You can also ask Alexa to find products or reorder items.

    • Contact Accessibility Support / Personal Shopper: 888-283-1678

     

    Fire TV

    The streaming media player connects your TV to the internet and allow you to access channels and apps.  Ask Alexa to turn on the TV, dim the lights, and play “Stranger Things.”

    • Alexa – voice access
    • VoiceView – screen reader
    • Screen Magnifier – zoom in for closer look
    • High Contrast Text – white on black with a border
    • Audio Description – on movies & TV

    More at: All New Fire TV

     

    Amazon Fire 7 Tablet with opened box.

    Fire Tablet

    • Alexa – voice access video, books, apps
    • Screen Magnifier – pinch to zoom
    • Large Font Mode – increase font size on menus and text, emails, books
    • Kindle App – adjust font (11 sizes) background color, brightness and margin
    • VoiceView – screen reader with onscreen tutorial
    • Explore by Touch – gestures and shortcuts
    • Braille Support
    • Help – accessibility user guide
    • Technical support with remote access

    More at: All New Tablets

     

    Kindle eReaders

    • Customize font size, style and weight
    • Invert background color to black with white text
    • Control screen brightness
    • Select themes including line spacing and margins
    • Glare-free screens
    • VoiceView screenreader (external for Paperwhite)

    More at: All New Kindles

     

    Light blue and white Amazon Alexa app icon.

    Ask Alexa

    • What are your skills?
    • What time is it?
    • What is the weather?
    • Turn on TV, lights, appliances.
    • Read my Kindle or Audible book.
    • Play a podcast.
    • Play a game.
    • Check spelling, grammar and definitions.

    More about: What Alexa Can Do

    More on Amazon at: Amazon Accessibility

     

    Black and white telephone call icon.

    Amazon Support Phone Lines

    Customer service and technical support are very good and the new Accessibility Support (primarily for retail purchases) will connect to any other specialists you may need to access.  All are well versed in accessibility features for specific devices.

    Accessibility / Personal Shopper: 888-283-1678

    Alexa: 877-375-9365

    Kindle & Fire: 866-321-8851

     

    Amazon Books Store

    Amazon takes a new physical form, at their store in NYC, they will set up your device with an emphasis on accessibility and show you how to use it.

    Amazon Books

    7 West 34 Street (across from Empire State Building)

    New York City 10001

    Phone: 212-695-8704

    More at: Amazon Store NYC